FROSTY CUSTOM NAME NECKLACE

Free UK shipping for orders over £50

UK Standard Shipping (Tracked)2-5 Working Days | £5.99 - Free for orders £50+

EU Standard Shipping (Tracked) 2-11 Working Days | £14.99

International Shipping 7-10 Working Days | £23.99

PROCESSING TIME 

Please allow up to 3 working days (working days are not weekends or holidays) for orders to be processed and dispatched. Processing times may be extended if we are expecting a high volume of orders or if there are any complications with your order. 

If your order contains a custom or pre-order item, we will dispatch your full order once the custom or pre-order item has arrived in our warehouse. If you do not wish to wait, please place separate orders for in-stock items and custom/pre-order items.

For more information please visit our Shipping Policy.

Thank you for considering our refund policy. We would like to emphasize that, in adherence to strict quality and hygiene standards, we regret to inform you that we do not accept any returns or exchanges. All sales are considered final.

However, if you happen to receive damaged goods, we kindly request that you promptly notify us within 7 days of receiving the item and provide picture evidence to support your claim. This will enable us to assess the situation accurately and take appropriate measures to address the issue.

Our commitment to delivering exceptional products and ensuring customer satisfaction remains our top priority, and we sincerely appreciate your understanding regarding our policy. Should you have any questions or concerns, please do not hesitate to contact our customer support team, and they will be more than happy to assist you.

Contact@theiceavenue.com.